Customer Service Representative


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Division: Corporate
Location: Pawtucket, Rhode Island

Teknor Apex Company is a privately held, diversified material science company, founded in 1924 and headquartered in Pawtucket, Rhode Island, USA. We manufacture for our eight divisions in 9 locations in the U.S., and one each in Singapore, China, Belgium and the United Kingdom.

In all our businesses we pride ourselves on our commitment to technical innovation, quality products and custom service. Positions offered are both challenging and rewarding and have excellent growth opportunities.

Join our Customer Service Department in the role as Customer Service Representative. In this role you will be an integral part of a multi-functional team, which strives to be the industry leader in customer service. You will develop strong customer relationships and focus on achieving customer satisfaction by receiving, entering and confirming orders determining product availability and delivery schedules and resolving customer disputes. This position is the principal in-house contact with our customers and is responsible for the delivery of quality service to our customers. You will be responsible for the following duties:

  • Auditing of order acknowledgements for accuracy, provide resolution to any issues identified
  • Helps customers resolve issues or disputes by investigating and interacting with Credit, Technical Services, Manufacturing, Traffic, Sales, to determine a solution
  • Contributes to the relationship with customers by developing an understanding of the product needs within assigned territory and managing assigned accounts
  • Review back-orders and late orders and take necessary action
  • Monitor Inventory Management Programs as required
  • Regularly communicating with the customers and their Sales Representatives, Sales Managers and Industry Managers and recommending areas for improvement
  • Set up new accounts, customer files, and address changes when required


In addition to the requirements listed our most successful employees also possess the following core competencies:
Attention to Detail * Client Focus * Interactive Communication * Problem Solving * Stress Management * Relationship Building

Requirements
  • High School or GED
  • 1-3 years related customer service or order processing experience
  • Communication and organizational skills; ability to support a team environment
  • Strong computer skills, including exposure to ERP systems
  • High-volume order processing in a manufacturing environment helpful


Teknor Apex has a long-standing history of caring for its employees. We are committed to the philosophy of providing employees with a comprehensive and competitive benefits package.
  • Medical w/prescription drug coverage
  • Dental and Vision
  • Life Insurance
  • 401k w/company match and Pension Plan
  • Paid Holidays and Vacation
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Employee Wellness Program
  • Tuition Reimbursement


















 
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